Your 100% satisfaction is our goal at The Younique Boutique. Each of our product lines has a slightly different return policy. Please read each section in detail before placing your order.

Cancellations
We will only cancel a placed order if no work has begun on completing any of the items ordered. If a credit card was used to place the order, we will refund the entire amount minus a $5.00 service fee which covers the cost of processing your card.

Watercolor paintings are nonreturnable and nonrefundable under any circumstance. If the frame arrives broken, we will be happy to provide a new frame at no additional cost to you. If you are unsatisfied with the composition, colors used, or any other aspect of the painting, we apologize. We strongly advise against using close-up photos of people's faces as subject matter.

Custom paintings are created by an artist here at our studio. Every time a new painting is created, the utmost care and sensitivity is applied to create a piece of art we hope you will love. We haven't received a complaint yet!

To ensure your love of the finished piece, please let the artist know your desires when you submit your photography. She will be happy to talk with you in length before the painting has begun.

Ceramic guestbook platters and Family Portrait platters are packed with care. However, the platter is somewhat fragile and it may break. We have not experienced too much breakage in the past. If your platter arrives broken, please let us know immediately. If there is still time, we will ship another platter free of charge. If we can not fulfill your order in time, with the exception of rush orders, we will refund your order in its entirety. Please see our policy on rush orders below.

Our platters are handmade. Please be advised that small inconsistencies in the glaze are normal and hard to avoid during this process. Each item will be carefully inspected before shipping to ensure a quality product. However, your idea of acceptable and our idea of acceptable may vary. If you feel your platter is not acceptable in its appearance with the exception of design or lettering, please call us to discuss this. In most cases, we will ask you to return your piece and replace it at no additional charge. It is against our policy to pay to have the returned piece shipped back to our studio.

Sign and Return Platters - Sold before March 7, 2003
If the platter is accidentally broken at your reception, we will refund you 50% of the total charge.

If the platter arrives back to WeddingShowerGifts.com broken yet in its original packaging, we will refund you the total cost. We also refund the total cost if the finished platter arrives broken. Please contact us immediately if your platter arrives broken. We will only honor this refund policy up until the day your platter is scheduled to arrive.

PLEASE NOTE: Due to the unpredictability of high temperature firing, we can not be held responsible for platters that break in the kiln. We will offer a complete and total refund for any damage caused in our care to your signed platter.

If you are unhappy with the platter for any other reason (and you won't be :), we apologize but we can not offer a refund.

Ring bearer pillows and flower girl baskets purchases are nonrefundable with the exception of an order that was incorrectly made. If you feel like the item you received does not match your order, please contact us to make arrangements for a replacement at no additional charge. Please carefully choose between 6" pillows and 8" pillows. 6" pillows are rather small and are more suitable ring bearers under the age of 6 years.

Similarly, Ruthie's Rosebuds bridal accessories products are nonrefundable with the exception of an order that was incorrectly made. If you feel like the item you received does not match your order, please contact us to make arrangements for a replacement at no additional charge.

Photo quilts are non-returnable. While we strive to create your quilt in the exact configuration you wish, we cannot be held responsible for placing pictures in another order. Labeling your photos clearly and sending a guide is helpful. The ONLY exception to this policy is if names were misspelled or a date was incorrect. In this case only we will be happy to replace it for you upon receipt of the original. This is true of photo pillows, as well.

Our line of designer crystal and pearl bridal headpieces, wedding tiaras, halos, hair sticks, crystal bouquets and bridal jewelry with the exception of special orders* and rush orders**, may be returned for a full refund excluding shipping costs. Items returned must be postmarked no later than 3 business days after you receive the shipment. Since we track all of our shipments, we adhere strictly to this policy. You must call us or email us for a return authorization number at 1-866-5HEAVEN. There are no exceptions. All items must be returned in unused condition or no credit will be issued.

Selecting two items with the intention of returning one is strongly discouraged. These items are custom made. There will be a $25.00 restocking fee applied to all returns under this condition.

Crystal Bouquets are extremely labor intensive and made to order. Most other suppliers do not accept returns at all. Please select carefully. If your bouquet is over $150, a $50 restocking fee will need to be charged in the event of a return.

* Basic items are created using white, ivory, crystal clear or iridescent beads only in either gold or silver. An item ordered with any other combination of colors will be concerned a "special order" and not eligible for a return.

** Orders that need to be delivered prior to the three week time frame will be considered rush orders.

Rush Orders
When you place a rush order, please be advised of the following conditions:

The Younique Boutique will do everything in our power to provide your order by the date agreed upon. In some cases, you will be asked to pay a $35.00- $55.00 rush order fee. This fee is nonrefundable in any case. The fee covers any costs associated with expediting your order. If your order can't be delivered as promised, please be advised that we will refund your order with the exception of the rush order fee.

Questions? Email us!