Our line of designer crystal and pearl bridal headpieces, wedding tiaras, halos, hair sticks, and bridal jewelry with the exception of special orders* and rush orders**, may be returned for a full refund excluding shipping costs. Items returned must be postmarked no later than 3 business days after you receive the shipment. Since we track all of our shipments, we adhere strictly to this policy. You must call us or email us for a return authorization number at 1-866-5HEAVEN. There are no exceptions. All items must be returned in unused condition or no credit will be issued. Selecting two items with the intention of returning one is strongly discouraged. These items are custom made. There will be a $25.00 restocking fee applied to all returns under this condition. * Basic items are created using white, ivory, crystal clear or iridescent beads only in either gold or silver. An item ordered with any other combination of colors will be concerned a "special order" and not eligible for a return. ** Orders that need to be delivered prior to the three week time frame will be considered rush orders. | 
