1. Cake toppers are custom painted based on your selections and are non-refundable under any circumstance
2. Cake toppers are photo proofed with you by email (when time allows). Please provide an email address that you check often to avoid delays
3. We recommend a minimum of 3-4 weeks for production of your cake toppers once your order isreceived
4. We will take orders that need delivery in less than 3 weeks time under certain conditions (see below)
5. In some instances, when time does not allow, we will not be able to proof your cake toppers with you

Return Policy

Custom cake toppers are made just for you based on your selections. They cannot be resold because of this fact. Therefore, custom cake toppers are non-refundable under any circumstance.

If given ample time to complete your order, we will send as many photo proofs to your specified email as necessary and will allow unlimited revisions as time allows until you approve your cake toppers for shipping.

There is inherit risk involved when placing a custom commissioned order because the item is non-refundable.

Standard and Express Shipping Charges

If your event is less than 4 weeks from the date you place your order please contact us to arrange for the Express shipping method. Orders that fall on the cusp of this time limit can be placed as Standard shipping orders, however, please note that once production begins, if we need to expedite shipping in order to deliver your cake toppers to you by the stated event date, we will require you to pay for the upgraded shipping cost OR we will ship using standard shipping when your cake toppers are approved. We will communicate with you to let you know if your order shipping needs to be upgraded and when it needs to be approved in order to be delivered in advance of your event date.

Some shipping delays fall out of our control such as flight delays, weather related disturbances, acts of God, etc. We will always make our very best effort to provide your cake topper to you but it critical that you check your email often, respond in a timely fashion and most importantly approve your cake toppers for shipping as soon as possible allowing ample time for delivery.

We recommend approval for orders placed with Standard shipping no less than 14 business days before your event.

We recommend approval for orders placed with Express shipping no less than 7 business days before your event.

Proofed Process

We offer a fully photo proofed process for orders when time allows. This means that we will send photos of your cake topper in progress for every stage of production for your approval. We offer unlimited revisions as time allows. Please consider that it is our very best intention to create a cake topper that you love the first time we attempt to do so.

In some extreme rush situations, we are not able to offer you our normal proofing process. We will let you know this before we begin production. We will make sure all project requirements stated on your order have been met before shipping your cake toppers. Our main objective is to create a lovely cake topper that looks just like you and to get it to you in time for your event.

Please allow 3-4 days miniumum for revision steps.

Breakage and Damage During Shipping

In the case that your order arrives damaged, we will either ask that you ship your package to our studio for repair or provide a replacement cake topper as soon as possible at no additional charge. Please check your order carefully and report any damage to us as soon as possible. In some instances, we may need photos in order to ascertain the best course of action. In the instance that time does not allow a replacement to be made and shipped, we will offer you a complete refund. Please return the package to the sender immediately by writing "return to sender" on the label. Refunds will only be issued after the package has been received.